Legal
Privacy Policy
How TRUP LLC collects, uses, and protects personal information.
This Privacy Policy explains how TRUP LLC (“TRUP,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use our websites, applications, software products, SaaS services, mobile games, iOS and iPadOS apps, cloud hosting and infrastructure services, email and communication tools, AI-powered tools, APIs, and related services.
1. Company Information
TRUP LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Contact: hello@trup.org
2. Information We Collect
We may collect the following categories of information:
Account information
Name, email address, username, password hash, company name, billing details, account preferences, and support history.
Business and billing information
Company details, billing address, tax information where applicable, invoices, payment status, subscription plan, purchase history, and transaction metadata.
Payment information
Payments are processed by third-party payment processors. We generally do not store full card numbers. Payment processors may provide us with limited payment details such as payment status, card brand, last four digits, billing country, and transaction identifiers.
Usage information
Log data, IP address, device information, browser type, pages visited, features used, timestamps, API requests, error logs, security logs, and diagnostic data.
Mobile app and game data
When you use a mobile app or game, we may collect app version, device model, operating system, language, region, crash and performance data, gameplay or progress data, virtual items, identifiers, push notification tokens, and information about permissions you grant, where applicable and permitted by the platform and law.
App marketplace and purchase information
If you purchase an app, game item, or subscription through Apple’s App Store or another marketplace, we may receive limited information such as a transaction or receipt identifier, product, subscription status, purchase date, country or region, and refund or entitlement status. We do not generally receive your full payment card number from the marketplace.
Customer Content
Data, files, text, images, prompts, outputs, emails, databases, websites, server data, configuration files, and other materials you submit, upload, store, transmit, generate, or process through our services.
Communication information
Messages you send to support, abuse, legal, sales, or privacy contacts, including attachments and related metadata.
Cookies and similar technologies
We may use cookies, local storage, pixels, and similar technologies for authentication, security, preferences, analytics, and product functionality.
3. How We Use Information
We use information to:
- Provide, operate, maintain, and improve our services.
- Create and manage accounts.
- Process payments, subscriptions, invoices, refunds, and billing.
- Save game progress, deliver app features, manage entitlements, and provide in-app support.
- Provide customer support.
- Monitor performance, reliability, and security.
- Detect, prevent, and respond to fraud, abuse, spam, malware, phishing, unauthorized access, and policy violations.
- Communicate service updates, billing notices, security alerts, and administrative messages.
- Analyze usage and improve product experience.
- Comply with legal, tax, accounting, regulatory, and contractual obligations.
- Enforce our Terms of Service and Acceptable Use Policy.
4. Customer Content and AI Features
Some services may process Customer Content, including prompts, documents, text, files, emails, websites, server data, and AI-generated outputs.
We use Customer Content to provide, secure, troubleshoot, maintain, and improve the specific services you use. Product-specific terms or settings may provide additional controls or rules for how Customer Content is processed.
You are responsible for ensuring that you have the necessary rights and permissions to submit Customer Content to our services.
5. How We Share Information
We may share information with:
Service providers
Cloud hosting providers, payment processors, analytics providers, AI providers, email providers, domain and infrastructure providers, customer support tools, security providers, and other vendors that help us operate our services.
Payment processors
To process payments, prevent fraud, manage subscriptions, and handle disputes.
Legal and compliance recipients
Authorities, courts, regulators, law enforcement, tax authorities, or other parties where required by law or necessary to protect rights, safety, security, or legal interests.
Business transfers
In connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.
With your direction or consent
When you connect third-party integrations, authorize sharing, or request that we share information.
6. Cookies and Analytics
We may use cookies and similar technologies to keep you signed in, remember preferences, secure accounts, understand usage, measure performance, and improve our services.
You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
Mobile app permissions and platform privacy
Mobile apps may request access to notifications, photos, camera, microphone, location, contacts, device identifiers, or other device features only when needed for a product feature and where permitted. You can manage permissions through your device settings. App Store privacy disclosures and product-specific notices may provide additional details about a particular app or game.
7. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal and tax obligations, resolve disputes, enforce agreements, maintain security, and operate our business.
Customer Content may be retained according to product-specific settings, backup schedules, security requirements, and legal obligations.
8. Security
We use reasonable technical, organizational, and administrative measures to protect information. However, no method of transmission or storage is completely secure. You are responsible for securing your account credentials and using strong passwords, two-factor authentication where available, and secure configurations.
9. International Data Transfers
We may process and store information in the United States and other countries where we or our service providers operate. Data protection laws may differ from those in your country.
By using our services, you understand that your information may be transferred to and processed in countries outside your country of residence.
10. Your Rights and Choices
Depending on your location and applicable law, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.
To make a privacy request, contact hello@trup.org. We may need to verify your identity before fulfilling a request.
11. Marketing Communications
We may send service-related emails and, where permitted, marketing communications. You may unsubscribe from marketing emails using the unsubscribe link or by contacting us. We may still send transactional, billing, security, and administrative messages.
12. Children
Our general web, SaaS, AI, hosting, and infrastructure services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through those services. Mobile apps and games may have product-specific age ratings or privacy notices. If you believe a child has provided personal information to us, contact hello@trup.org.
13. Third-Party Links and Integrations
Our services may link to or integrate with third-party websites, platforms, APIs, or services. We are not responsible for the privacy practices, security, or content of third parties.
14. Product-Specific Privacy Terms
Some products may have additional privacy terms, data processing terms, or product-specific notices. Those terms supplement this Privacy Policy for the relevant product.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
16. Contact
For privacy questions or requests, contact:
TRUP LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: hello@trup.org